Privacy Policy

HOW WE HANDLE YOUR PERSONAL INFORMATION!

In this Policy, references to “we”, “us” or “Jaanga” are references to ARAKEA DIGITAL SOLUTIONS SARL. This Policy applies to data collected by Jaanga via www.jaanga.ca (the “Site”), or https://marketplace.atlassian.com/manage/vendors/ (the “Marketplace”).

We are an Atlassian Gold Solution Partner and Marketplace Vendor with many products available through the Atlassian Marketplace page, including Cloud and downloadable apps (Server and Data Center). We refer to all of these apps, together with our other services, as “Services” in this policy.

HOW TO CONTACT US

Questions, comments, and requests regarding this Policy can be addressed to our team through the following means:

848 Rue Colomban,

Laval, QC H7P 4G6

Canada

Bd Zoulikha Naciri,

lot d’Angle Imm 14 etg 4 n37

Sidi Maarouf, Casablanca

Morocco

Email Address: atlassian@jaanga.ca

To whom this policy applies

The policy describes the terms on which we process personal data:

of users of our Services
of people who use our website

1. INFORMATION THAT WE COLLECT ABOUT YOU

1.1 Data collection and usage

Information you provide directly, or we collect when you: Request a free demo or connect with our experts. Correspond with us (either by phone or email). Evaluate or pay for our apps

Categories of information we collect about you include:	Personal information such as your full name and contact details such as the name of your company, the state/country in which you are based, business email address, and your telephone number; Your website URL; Information you provide so that we may invoice you, including your payment details and billing information; LICENSE DETAILS Addon license ID Host license License ID Addon key Addon name License type Status
How we get information about you	We gather information regarding you through various means, which include your direct provision, use of our Services, and third-party sources, as explained in detail below, in accordance with our privacy policy. Our primary source of your data is Atlassian. We gather it when you start using our Service or evaluate it. Information provided by you We collect data about you when you input it into our Services or provide it to us in any other manner directly. Information provided via our support channels We also offer customer support. We will request contact information, a description of the issue, and any additional documentation, screenshots, or information that may help in resolving the problem, regardless of whether you identify yourself as a technical contact, open a support ticket, speak with one of our representatives directly, or interact with our support team in any other way.
We use this information for certain activities, including:	Sending marketing to business contacts regarding Jaanga’s services and products which may be of interest and to promote our business and brand; Sending transactional communications via email; Providing consultation services; Notifying you about special offers available from us or our partners; Responding to your questions and requests; For internal analysis and research to help u s measure interest in and improve our products and services; Preventing prohibited or illegal activities; and Enforcing our policies.
We use this information because:	We have a legitimate business interest to: Manage and promote our business and brand; Provide and improve our services; Operate our business; Obtain payment for our services; Improve the performance and user experience of our websites; Monitor, investigate and report any attempts to breach the security of our websites; and Resolve any concerns or disputes you may have. You have the right to withdraw this consent by contacting our team on the contact details above or unsubscribing via the opt-out functionality provided in our marketing communications to you.

Information we collect about your use of our website and apps.

Categories of information we collect about you include:

Form – Contact

Name, email and content of your request

We use this information for certain activities, including:

Personalizing the experience of our website;
Administering our website;
Performing statistical and trend analysis to improve the user experience and performance of our website;
Facilitate your access to and use of our Site; and
Resolving disputes and troubleshooting problems

We use this information because:

It is necessary for compliance with any legal or regulatory obligations;
We have a legitimate business interest to:
- Monitor, investigate and report any attempts to breach the security of our websites; and
- Improve the performance and user experience of our websites.

1.2 Further information

Where we collect and use information for our legitimate interests as mentioned above, a legitimate interest will only apply when we consider that your interests or rights requiring protection of your personal information do not override our legitimate interests. For more information regarding our legitimate interests as applied to your personal information, please contact us.

Our websites and online services are for individuals who are at least 18 years of age. Our online services are not designed to be used by individuals under the age of 18.

Your personal information may also be processed if it is necessary on reasonable request by a law enforcement or regulatory authority, body or agency, in the defense of legal claims or in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats, to the physical safety of any person or violations of any of our Site terms.

Payment Card Information

When applicable, you may pay for products or services using your payment card and in such cases we will collect your personal data connected to your payment card. We use this personal data in order to process your payment and to prevent fraudulent transactions. We do this on the basis of your consent to process this information

2. WHEN WE DISCLOSE YOUR INFORMATION

We may disclose your personal information to third parties as follows:

When we have your consent or authorization to do so;
To third parties providing services to us who have a need to access your information,
To comply with applicable laws, protect rights, safety and property, and respond to lawful requests from public authorities (such as disclosing data in appropriate situations for national security or law enforcement purposes);

Your personal information will also be transferred to other third party organizations in certain scenarios (subject to applicable law):

If we sell, purchase or transfer any part or all of our business or assets (including in bankruptcy), or in the event of another corporate change, in which case we may disclose your Information to the prospective seller, buyer or administrator of such business or assets including for pre-transaction review under suitable terms as to confidentiality; If we are reorganized or sold, information may be transferred to a buyer who can continue to provide services to you; If we are defending a legal claim, our property, our website or other users, Information may be transferred as required in connection with defending such claim. If there is an emergency which requires us to share your data or for the health and safety of our Site’s users or the general public. We also may share aggregate or anonymous information about you (which does not contain any personal information) to develop content and services and further improve your digital markets experience.

3. DATA SUBJECT RIGHTS

In certain circumstances, you have certain rights regarding your personal information. A summary of each right and how you can exercise it is below. To exercise any of these rights, please contact us.

Such requests should include information to allow us to verify your identity (e.g. your name, address, email address or other information reasonably required).

Where we receive your request to exercise one of these rights, we will respond without undue delay within the time required by applicable law. This may be extended by a further two months in certain circumstances, e.g. where requests are complex or numerous.

We will provide the information free of charge, except where requests are manifestly unfounded or excessive, e.g. because of their repetitive character. In these circumstances we may charge a reasonable fee or may refuse to act on the request. We will advise you of any fees prior to proceeding with a request.

We may ask for additional information to verify your identity before carrying out a request.

Right	How you can exercise the right
Right to access and/or correct your personal information	You have the right to access personal information we hold about you, as well as to be provided with a copy of the information (in most circumstances). You also have the right to correct any information we may hold about you that is inaccurate.
Right to restrict use of your personal information	You have the right to ask us to restrict processing of your personal data where one of the following applies: The processing is unlawful but you want us to restrict use of the data instead of deleting it; Where you contest the accuracy of your personal data, the restriction will apply until we have verified the accuracy or corrected your personal data; We no longer require the personal data for the purposes of processing, but you still require us to keep it in connection with a legal claim; You have exercised your right to object to the processing. The restriction will apply until we have taken steps to verify whether we have compelling legitimate grounds to continue processing.
Right to request deletion of your personal information	You have the right to ask us to delete your personal information in most circumstances. Please note that if you want us to refrain from sending you marketing communications, the best way to ensure that is to unsubscribe via the opt-out functionality provided in our marketing communications to you so we know not to contact you in the future. There are also certain exceptions where we may refuse a request for erasure, for example, where the personal data is required to comply with a legal obligation or for the establishment, exercise or defense of legal claims.
Right to object to processing of your personal information	You may object to our use of your personal information for marketing purposes. You may also object to processing of your personal data in cases where we have used legitimate interests as the basis for processing. In such cases, we will stop processing your personal data until we verify that we have compelling legitimate grounds for processing that outweigh your interests, rights, and freedoms in asking us to stop processing the data, or in limited cases where we need to continue processing the data for the establishment, exercise, or defense of legal claims.
Right to data portability	In most cases, you have the right to receive all personal data you have provided to us in a structured, commonly used, and machine-readable format and to transmit this data to another data controller, where technically feasible.
Right to lodge a complaint with a supervisory authority	If you object to our processing of your personal data, you have the right to complain to the data protection authority in the country where you reside, where you work, or where an alleged infringement of data protection laws has taken place.

5. RETENTION PERIODS

We will retain your personal information for as long as required to perform the purposes for which the data was collected, depending on the legal basis for which that data was obtained and/or whether additional legal/regulatory obligations mandate that we retain your personal information. We may also retain personal information for the period during which a claim may be made in relation to our dealings with you.

In general terms, this will mean that your personal information will be kept for the duration of our relationship with you and:

the period required by tax and company laws and regulations; and as long as it is necessary for you to be able to bring a claim against us and for us to be able to defend ourselves against any legal claims. This will generally be the length of the relationship plus the length of any applicable statutory limitation period under local laws.

6. CHOICES ABOUT YOUR INFORMATION

We believe it is important to give you choices about the use of your Information. We will use your personal information as described in this Policy. If we want to use your information for a purpose not described in this Policy, we will first get your consent to do so.

Marketing Communications

We will respect your wishes not to receive marketing communications. You can change your marketing preferences by contacting us on the contact details above. We will not sell or share your information with third parties (other than our subsidiaries or affiliates) for their own promotional or marketing purposes unless you give us consent to do so and where permitted by applicable law.

7. SECURITY

We have implemented administrative, technical, and physical security measures to help prevent unauthorized access. Despite these measures, no data transmission over the Internet can be entirely secure, and we cannot and do not guarantee or warrant the security of any information you transmit via our websites or apps. Please note that you are responsible for maintaining the security of your credentials used to access any Digital Markets service or account, and you must report suspected unauthorized activity to us.

We make efforts to restrict access to information to only those employees, contractors, and agents who need such access in order to operate, develop, improve, or deliver our products, and services.

8. COOKIES AND SIMILAR TECHNOLOGIES

A cookie is a small text file which includes a unique identifier that is sent by a web server to the browser on your computer, mobile phone or any other internet enabled device when you visit an on-line site. Cookies and similar technologies are widely used to make websites work efficiently and to collect information about your online preferences. For simplicity, we refer to all these technologies as “cookies”.

The Site contains electronic images known as web beacons (also known as clear gifs, tags or pixels) that allow us to count users who have visited our pages. Web beacons collect only limited information, e.g. a cookie number, time and date of a page view, and a description of the page on which the web beacon resides. We may also carry web beacons placed by third party advertisers. These beacons do not carry any information that could directly identify you.

9. Changes to this Policy

From time to time, we may change and/or update this Policy. If this Policy changes in any way, we will post an updated version on the Site. We recommend you regularly review the Site to ensure that you are always aware of our information practices and any changes to such. Any changes to this Policy will go into effect on posting to this page.

If you would like to access previous versions of this Policy please contact us on the contact details above or the click the link at the top of this Policy to view the archived versions.